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- Mrs D
After many months of grief with Social Work Department I couldn't believe how good Acorn were.
- Dr N
When the stairlift was fitted the person fitting it did not stop at all he just wanted to get the stairlift fitted asap so that I could use it and the stairlift has certainly improved things for me and made my life easier it was certainly worth the money I have paid
- Mr K
Wiring was placed under a carpet and adjacent to a door threshold. It should have been installed into a conduit for proper protection. Hence, I’ll have to employ an electrician to retire it correctly. I won’t use this company again
- Mr D
This Acorn stair lift has made my life much easier, no more taking 5-7 minutes to get to the top of the stairs, completely out of breath.
- Mrs B
Very quick and efficient.
- Mrs H
Amazing lift amazing company from inquiry to installation 6 days! Excellent in every respect, look no further x
- Mr T
Compared to other makes this is quite cluncky at certain points on the journey
- Mrs F
The young man who fitted our stair lift was very polite and no mess very professional
- Mr H
The engineer confirmed he would return 2 weeks after the installation as the chain is rusty but it’s now 9 weeks and still hasn’t returned.
Had been badly treated and messed around and stressed by 4 other companies, Acorn were superb and really happy with the product
- Mrs J
No problems whatever.Thank you so much
The cost of service is £1400for 3 years. No other The cost of service is £1400 for 3years. Paying for a year at a time is not encouraged, greeted with it will cost you more.. I am hustled to pay this. A friend has the same make ,for some time now and is appalled at this amount as hers is far less. I am an elderly pensioner living by her self with no family living close.. I really don’t know where to go from here ,as it’s such a lot of money and I am feeling I am being taken advantage of.
- Mr L
- Mr C
Very kind and thoughtful, provided support for my needs. I was comfortable with the team. Appreciated all their technical support and advice.
- Mr S
I bought this for my 75 year old mum who was struggling with the stairs at home. It has been a godsend if I am honest and liberating for her as it is has given her confidence and independence and me it has taken the fear of her falling down the stairs. I would highly recommend Acorn - the service was excellent and the installation took a little over an hour with little impact on your home. The cost was about £3400 which included the electric chair swivel which i would recommend.
Couple of problems but corrected prontley
- Mr G
Great service. Chair lift fixed and batteries replaced
we limited our approach to two companies, Acord and Companion. Not sure why but these were the two that got in touch I suppose, most quickly. The salesman from Acord was approachable, smartly dressed, and empathic, able to alter his movements around the house to slow down to the speed of my mother, so she did not feel pushed. In comparison the Companion sales person was more intent on robotically following his prepared script and filling out a long questionnaire on an ipad, which reduced face to
Unfortunately the speed that "stair lift" travels upstairs is frustratingly slow -.although I understand why .
- Mr W
Absolutely delighted with the stair lift.
- Mr J
Just surprised at slow speed of "lift" but understand guidelines.
- Mrs T
Exterior stair lift purchased. Due to length and curvature of steps area stair lift goes extremely slow when adjusting. Does the job and tidy nice quality rails and chair however due to geographics of steps speed and performance disappointing.
- Mr N
unfortunately mum passed away 19th october
- Mrs A
Fantastic service and very helpful staff. Cannot praise them highly enough.
- Mr R
More than happy with stairlift and Chris who was on time, polite, very professional and of a happy disposition. and put me at ease. Made sure I was happy with using the controls and assured me that if my cat should get in the way of the stairlift it would automatically stop immediately, and there is no way she could get caught under it. 11/10*
My husband passed away 9 days after the 14 days period. I paid £2750 for 23 days. They had to take the bannister off to put the stair lift in. They never put the bannister back again when removed. I am not entitled to any refund .I feel let down .
- Mr P
- Mrs W
Lovely staff from Administrators, estimator through to fitter. One week from speaking to estimator to fitting.
My husband passed away. I contacted the company to uplift my rented stair lift. We had it installed on 25/9/24 my husband passed away 17/10. . I am not entitled to any refund. I'm left with a bitter taste.im sorry my husband passed away after the 14 day period. So I will not recommend this company ever.
Given me and my family peace off mind
- Mrs P
Just a query for a neighbour but very helpful phone calls and follow ups
- Mrs M
I had the stair lift for less than a month. Will I receive a refund of sort please.
Very satisfied
- Mr M
After 3 months our Acorn is still clunking up and down up to 8 times a day and I wonder if we are over using it but using the stairs is difficult with it in place. The remote control has never worked.
Superb service through out
Quite expensive
The service from Acorn stairlifts was superb from first contact to instalation. VERY PROFESSIONAL AND HELPFUL
Love being able to sit and have my chair take me upstairs when energy levels are at their lowest. My mind, being convinced I’m not going to fall down the steps as my lift chair is going to take me down stairs.
- W
Honest cost estimate. Speedy installation. Engineers that installed the lift were very professional and caring. After installation care and monitoring. I keep recommending Acorn.
It's a lot of money to cover 1yr,after the first 5 yrs. IS IT WORTH IT? WHY SUDDENLY COSTING SO MUCH PerAnnum after 5 yrs. Is it ABOUT TO HAVE BREAK DOWNS? SUSPICIOUS
- Ms C
Excellent service from 1st enquiry to installation. Highly recommended.
- Mr B
Really pleased with the finished stair lift and cost. A few hiccups on the day of installation due to bad communication of what was required. Engineer did a good job but was not given enough time to dedicate to old people and tried to cut a few corners to get on to the next job. Acorn need to devote a bit of time to the installation and customer care when we made a complaint.
Unfortunately my wife’s health has deteriorated so rapidly that we have no need of a stair lift . By the time you process this she may well have passed away . Regards ……Mr John Wright
We have found Acorn excellent in every way. They have also continued to monitor our use of the chair lift and to ensure that we are happy with it . . . . which we are! Thank you Acorn team!
We have a stairlift from Acorn on a rental basis due to our circumstances. From the initial contact to the planning and installation Acorn we're professional and friendly.tgey gave good advice without pushing. The stairlift was fitted in less than a week, the fitter was extremely efficient and knowledgeable. Very pleased with the function and overall look. Would be nice to have options on colour of seat and a more padded seat option but overall very pleased.
- Dr A
Works well pleased with fitting and quality of the fit. Did not meet my expectation of how a quality company should perform
Very pleased with the service
I sold everything automatic to find when it arrive and now it’s installed. It’s all manual so you’re bending and doing everything to get it to work cost of fortune it gets me up and down but that’s about the nicest thing or the only good thing I can say about it.
If you are buying stairlift with a curved staircase it will make a noise like a train
- Mr A
Acorn went above and beyound in their service and assistance could not recommend them highly enough. Thankyou
lovely company to work with. great on speed of calls and service. stairlift is good and the fact that you can rent it is even better as only really needed for a couple of months after operation. would recommend this company.
- Miss B
- Mr E
Mark your salesman and Jonathan the fitter were excellent.
On the little I know of stair lifts, it looks relatively neat, and is effective. I have little idea of relative cost. Hence 4 from 5. The USP for me from Acorn was speed of installation. 5 days, whereas others I contacted had far greater lead times. There was a minor problem after installation, rectified within a couple of days, following easy contact.
- Mrs R
Excellent service from beginning to end. Very helpful and made sure we were happy . I would highly recommend them
Have used this company for my mother in law and had exceptional service and also no issues. It was a no brainer to get one for my Mum too! The only issue is it wasn’t installed correctly and the 24 hour support they offer is telephone support which wasn’t great when my parents were stuck upstairs. The first agent fobbed me off with false information about the engineer coming the second when I called back was fantastic. Offered advice on how to free the jammed stairlift and the engineer did in f
Very nice and friendly staff, very fast service and I’m very pleased with the service
Ratings given despite teething problems
very pushey sales people also hidden extras that you are not told about all they want to do is make money out of you.
- Miss N
Could not ask for better service or work manship.
Price more than I expected
The whole transaction, from measuring, fitting then removal was excellent.
- Miss W
I have bought a refurbished stair lift from Acorn and am delighted with it. The engineer only took a couple of hours to fit it all in. And make sure I understood how to work the chair. My stairs are straight so the stair lift costs less than if it had to turn a corner. It cost me only £1800 . And has made such a difference for me. Because it folds up against the wall the stairs can still be used. It’s excellent.
- Ms G
Acorn came and looked at a cottage we were thinking of buying but unfortunately they said that it would not be possible to put a stair lift in. They were very helpful and kind and we were most impressed with their care.
- Ms K
Luke was very polite respectable and explained everything I needed to know about myt stair lift
- Mrs S
Serviceman came on a Sunday when a small problem needed sortrng
The service was shocking. The salesperson told us we could return the stairlift if we needed to and sell it back. Sadly my dad passed away and Acorn wanted to charge us £250 to take it away. Not what you need when you are grieving. I would 100% not recommend them.
Unable to complete survey as lift still not installed.
- B
Wife’s feet do not touch the foot plate when sat in the chair.Makes it difficult to get on or off.. If you are over five foot five you will be ok
Fantastic service, surveyor very professional and solved the problem shape of our stairs very quickly. And they provided a fitter very quickly who was very efficient and quick at his job..
Wasn’t happy
- Miss C